Life in the fast lane

As a Customer Response Team Member, you will join our Customer Operations team.

There are a number of vacant positions to be engaged on a casual basis at the Albert Park Grand Prix Circuit.

Reporting to the Senior Manager - Operations, you will join us during the event to provide exceptional customer service to our patrons through ingress, egress, wayfinding and general enquiries.

Additionally, you will:

• Proactively engage with patrons, demonstrating a friendly attitude and supporting patrons with general enquiries
• Provide wayfinding advice including but not limited to the precinct, gates, grandstands, facilities, shuttle stops, food and beverage outlets, amenities, first aid, sensory room and prayer room areas
• Assist with accessibility for patrons, including accessible shuttle services and any other accessibility enquiries
• Support the Venue Operations team with queue management
• Provide ad-hoc support as required

What you'll bring to the role:

• Experience in customer service, major events experience is highly regarded
• Demonstrated achievement in and enthusiasm for the provision of quality customer service
• Ability to work effectively as part of a team in a fast paced, changing environment
• Strong interpersonal and communication skills with capacity to positively deal with unanticipated problems and challenging circumstances
• A current Police Check and Victorian Working with Children Check (Employee), or be willing to obtain

View from the driver's seat

At AGPC, we value work-life balance and want to drive change in our work environment too. We have a wide range of benefits that are designed to create value, including but not limited to:

• 14 weeks of paid parental leave and paid ‘keep in touch’ days
• Additional event leave following the Australian Formula 1® and MotoGP™ events
• Ticket allocations to employees for the Australian Formula 1® and MotoGP™ events
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Employee training & development programs
• Social & culture events
• Wellbeing Initiatives

Click here to learn more about our employment offering and culture here at the Australian Grand Prix Corporation. 

Want to be first across the finish line?

Applications for this position will close on Wednesday, 8 January.

Applications will be reviewed as they are received, so do not delay in applying!  

At AGPC, we are racing to empower an inclusive and diverse workforce, so we openly welcome candidates to apply who may require adjustments or extra support to fully participate in the recruitment process. For support, please reach out to employment.support@grandprix.com.au.

We also welcome creative ideas to make your application stand out! Feel free to use the upload field for personalised submissions, including video introductions.

AGPC is committed to promoting and maintaining a diverse workforce and an inclusive workplace by encouraging a culture of respect, dignity and openness to other’s differences and perspectives. We welcome applicants who bring their whole and true self to work regardless of gender identity or sexual orientation, race, age, disability status, or family and caring responsibilities.